Read our full privacy and cookies policy here.
Real Rider Motorcycle Training (“we” or “us”) is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data that you provide to us, will be processed by us. Please read the following to understand our views and practices regarding your personal data and how we will treat it. By submitting personal data to us, you agree to us using your data.
For the purpose of the EU GDPR (General Data Protection Regulation), the data controller is:
Real Rider Motorcycle Training 79 Kirklea, Little Broughton, Cockermouth CA13 0LT.
We are a DVSA (Driving & Vehicle Standards Agency) Approved Training Body No. 8794, providing authorised and regulated training to enable you to ride, and pass the required Tests.
Information we may collect from you
We will generally collect and process only the following data from you:
The Information that you provide by contacting us to use our services: primarily contact details - email address and phone number.
Also your licence number, and name & address for completing CBT Certificates, or booking Tests with the DVSA (Driving & Vehicle Standards Agency).
When you contact us to use our services we need to keep a record of that correspondence.
Also records of payments and transactions made for our services, just for our accounting
We do not keep any details of any cards used for payment, we only enter them into Worldpay’s secure and PCI compliant online system
How we use the information
We will only use your personal data as legally permitted. The 2 prime purposes are:
We need to perform the service contracted for between you and us
Where we need to comply with a legal or regulatory obligation
We only use information in the following ways:
To provide you with information, or services that you request from us
To carry out our obligations arising from any contracts you enter into with us
To fill out certificates and records of completing Compulsory Basic Training
To book and name Tests with the DVSA (Driving & Vehicle Standards Agency)
To notify you about changes to our service
To produce internal records for our diary, accountancy, taxation, and any other legal requirements
Disclosure of your information
We don’t use or share your data with third parties for marketing purposes. The only circumstances where we will disclose your personal information to third parties are:
If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligations; or in order to apply our Terms and Conditions; or to protect the rights, property, or safety of you or anyone.
If we are required to by legal and/or regulatory terms set by the DVSA when we are acting as an Approved Training Body
If disclosure is essential to fulfil any services you have contracted with us
Where we store your personal data
The data that we collect from you is not transferred to a destination outside the European Economic Area (“EEA”). We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with regulations and this policy.
The transmission of information via email to us may not be completely secure; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to prevent un-authorised access. Our computer systems are password protected and only accessible by ourselves.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. CBT records must be kept for at least two years so that completion of CBT can be confirmed if needed, and a replacement certificate can be issued if you lose your original while still valid.
Contact us if you need a replacement CBT Certificate, and we are allowed to charge a small fee for it, as it does cost us a fee to purchase it from the DVSA. By law we have to keep basic information about our customers for tax purposes for six years after they cease being customers.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access, correction, erasure, or transfer of your personal data
Request cessation or restrict processing of your personal data
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org
Website and email links
Our website and some of our informative emails may include links to some third-party websites or other links. Clicking on those links may allow the third parties to collect or share some basic data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of any website you visit.
You can set your browser to refuse all or some browser cookies, however this may affect the function of the website.